Dental New Patient Coordinator Hybrid or Virtual

Salary: $25 - $35 Be the First Voice of Trusted Dental Care Work from home or join us on-site. Drive growth. Build trust. Make an impact. Garland Davis, DDS is a high-performing, privately-owned general dental practice with a clear mission: serve 10,000 patients annually with exceptional care. We're seeking a New Patient Coordinator who can confidently manage high lead volume, build authentic connections, and convert interest into action. This is a critical role at the front line of our growth. Youll be the first point of contact for prospective patientswhether remote or in-officeoffering clear, confident guidance while ensuring each person feels valued from the start. If you're experienced, strategic, and results-driven, this is the kind of role where your leadership will be felt daily. What Youll Do Serve as the first contact for new patient leads via phone, text, and email Follow up within 2448 hours and manage a volume of 200+ new patient inquiries monthly Build rapport and guide patients through scheduling and treatment decisions Communicate clearly and confidently about services, costs, and next steps Maintain clean and accurate documentation, follow-up tasks, and reporting Collaborate with internal clinical and administrative teams for seamless transitions Analyze lead performance, monitor conversion rates, and recommend improvements Represent the practice with professionalism, warmth, and consistency What Youll Offer Minimum 5 years of experience in dental scheduling, new patient coordination, or sales (required) Demonstrated success in high-volume lead conversion and relationship building Strong written and verbal communication skills across platforms Ability to handle objections, present treatment options, and schedule with clarity Organized, self-motivated, and consistent in follow-through Proficient in dental software, scheduling systems, and CRM tools Bilingual (English/Spanish) highly Dental assisting experience is a plus, but not required Must be comfortable working on camera throughout the day Must be tech-proficient and capable of working independently in a virtual environment Position Details This position is open to both remote (1099 contractor) and hybrid (W2 employee) candidates. Remote (1099) Fully virtual Flexible within business hours (EST) $25$35/hr based on experience 4% performance bonus on total office collections Paid training and mentorship Hybrid (W2) 23 days per week in our Laurel, MD office Full-time employee status with benefits Same pay and bonus structure Access to full medical, dental, vision, 401(k), PTO, and other employee benefits About Us We are a privately owned, 8-operatory dental practice serving over 9,500 active patients. As a -for-service office, we do not participate in HMOs or Medicaid. Were in-network with only three PPOs, allowing us to focus on delivering carenot chasing quotas. Our culture is centered on integrity, collaboration, consistency, and compassion. We prioritize clarity and over-communication because it drives trustwith patients and within our team. Ideal Candidates Are assertive without being aggressive Communicate with intention and care Know how to ask the right questions and listen for the real answer Can identify a patients hesitation and address it with clarity and empathy Work well independently, take feedback well, and perform under pressure Are dependable, organized, and driven to hit performance benchmarks If youre ready to help us scale while upholding a high standard of service, apply now. Were looking for team members who lead with purpose and deliver results. Apply tot his job Apply To this Job