Experienced Patient Engagement Specialist I - Remote Patient Outreach and Support Specialist - Must Reside in Pacific Standard Time Zone

About Us

Sprinter Health is a pioneering healthcare company that is revolutionizing the patient experience by delivering high-quality care at home, powered by cutting-edge technology. Our mission is to dramatically expand access to healthcare, lower costs, and improve outcomes for patients. We are a rapidly growing team of visionary leaders who are passionate about increasing access to care, lowering healthcare costs, and improving outcomes for patients. Backed by prominent venture capitalists, advised by a medical board of industry leaders, and led by former executives, physicians, and engineers from Google, Facebook, Labcorp, and Disney, we are building the clinical and technological infrastructure to realize a future of healthcare untethered.

About The Role

We are seeking an experienced, customer-centric Patient Engagement Specialist I to join our rapidly expanding team. As a Patient Engagement Specialist I, you will be the first voice of Sprinter Health, supporting patients in their care journey through convenient, at-home services. Your primary responsibility will be to use your exceptional communication skills to build trust with prospective patients and caregivers, educate them on the importance of receiving their ordered services, and motivate them to schedule their appointments. If you are a strong and personable communicator with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity.

A Day in the Life of a Sprinter Patient Engagement Specialist I

• Review and follow up on inbound requests received from existing outreach campaigns to ensure timely and effective communication with patients.
• Utilize deep prospecting techniques to outreach patients in a personalized and engaging way, building trust and motivating them to schedule their appointments.
• Use strong communication skills to educate patients and caregivers on the importance of receiving their ordered services and the benefits of receiving them in-home with Sprinter Health.
• Develop a strong understanding of the care model of each of our partners to support any outstanding questions patients may have and provide seamless support.
• Collaborate with other representatives and healthcare professionals to ensure a seamless patient experience and escalate questions and concerns to other teams for additional support as needed.
• Perform other duties and/or projects as assigned, including outbound calling to schedule patients.

Skills And Requirements

To succeed in this role, you will need to possess the following skills and qualifications:

• Fluency in Spanish is required.
• You must reside in the Pacific Standard Time Zone.
• At least 3+ years of experience in healthcare, conducting outbound calls to patients.
• Preferred experience working with Zendesk.
• Proficiency in using electronic health record (EHR) systems and other healthcare software.
• Excellent written and verbal communication skills to present and explain information to customers.
• Proven skill managing multiple channels of communication, including phone, email, chat, etc.

You Will Thrive at Sprinter Health If:

• You possess flexibility, humility, and a sense of humor.
• You are a strong and personable communicator.
• You excel at last-minute problem-solving and out-of-the-box thinking.
• You are highly organized and love to follow a process.
• You have experience working in an on-demand service or healthcare environment.
• You thrive in a fast-paced, high-pressure environment.

The Fun Stuff

We offer a comprehensive benefits package that includes:

• Medical, dental, and vision insurance, 100% premium covered up to family.
• A 401(k) plan with a match.
• Unlimited PTO.
• Generous parental leave (16 weeks for the birthing parent, 8 weeks for the non-birthing parent).
• $10,000 lifetime max for infertility/fertility treatment.

Compensation

This is a full-time, remote position with a competitive hourly rate of $21-$22 per hour.

Equal Opportunity Employer

Sprinter Health is an equal opportunity employer and encourages all applicants from every background and life experience to apply.

Don't Hesitate, Apply!

Don't worry if you don't meet every single requirement. We value a great attitude and a willingness to learn above all. Submit your application today and join our team of passionate and dedicated professionals who are shaping the future of healthcare!