Experienced Retail Operations Manager Trainee and Coach - Hybrid Work Model in Toledo, OH, Focused on Team Leadership, Customer Service, and Financial Performance

Introduction to Walmart and Our Mission

At Walmart, we are driven by a simple yet powerful mission: to help people save money so they can live better. This mission is the foundation upon which we build our decisions, from responsible sourcing and sustainability to the development of our retail, tech, merchandising, and finance sectors. As a Walmart associate, you will be at the forefront of shaping the future of retail and beyond, impacting the lives of millions of customers worldwide. Our commitment to diversity, equity, and inclusion is unwavering, believing that the best outcomes for our associates, customers, and communities come from understanding, respecting, and valuing individual differences.

Job Overview

We are seeking an experienced and ambitious individual to fill the role of a Retail Operations Manager Trainee and Coach. This position is designed for someone who thrives in a fast-paced environment, is passionate about leadership, customer service, and driving financial performance. The role offers a hybrid work model, combining the flexibility of remote work with the collaborative environment of our office in Toledo, OH. As a key member of our team, you will lead and develop teams, drive business results, and embody our commitment to exceptional customer service.

Key Responsibilities

• Leadership and Team Development: Lead and develop teams effectively through teaching, training, and active listening. This includes touring stores, providing feedback, and ensuring all associates understand and can implement business solutions and company initiatives.
• Customer Service Excellence: Model and demonstrate exceptional customer service standards, following and promoting the One Best Way (OBW) service model. Manage and support customer service initiatives, ensure customer needs are met, and develop action plans to address any deficiencies.
• Financial Performance and Sales Growth: Drive the financial performance and sales of designated store areas by analyzing P&L statements, managing budgets, forecasting expenses, and ensuring effective merchandise presentation and operational processes.
• Supervision and Development: Provide supervision and development opportunities for hourly associates, including hiring, training, mentoring, assigning duties, and ensuring diversity and inclusion awareness.
• Compliance and Ethics: Ensure compliance with company policies and procedures, supporting the company's mission, values, and standards of ethics and integrity.

Essential Qualifications

To be considered for this role, you must meet one of the following minimum qualification requirements:

• 2 years of college
• 1 year of retail experience and 1 year of supervisory experience
• 2 years of general work experience and 1 year of supervisory experience

Additionally, for facilities that sell firearms, you must be willing to undergo a firearms-specific Criminal Background Check (CBC) and complete Firearms Authorized Training. For facilities selling ammunition with state-specific requirements, you may need a current state-issued Certificate of Eligibility.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bachelor of Science in Business Management and Leadership
• Certificate of Completion in People and Business Leadership
• General work experience supervising 5 or more direct reports, with responsibilities including performance management, mentoring, hiring, and firing

What We Offer

At Walmart, we believe in rewarding our associates with a comprehensive total rewards package that includes:

• Competitive Salary: Reflecting your experience and qualifications.
• Multiple Health Plan Options: Including vision and dental plans for you and your dependents.
• Financial Benefits: Such as 401(k), stock purchase plans, and life insurance.
• Associate Discounts: In-store and online discounts for you and your family.
• Education Assistance: For you and your dependents, supporting your ongoing learning and development.
• Parental Leave and Pay During Military Service: Supporting you through significant life events.
• Paid Time Off: Including vacation, sick leave, and parental leave, ensuring you have the time you need.
• Short-term and Long-term Disability: Providing financial protection in case of injury, illness, or childbirth.

Our Culture and Work Environment

At Walmart, we pride ourselves on our inclusive culture, where diversity, equity, and inclusion are not just values but the way we work. Our offices and stores are designed to be collaborative and supportive, with a focus on innovation and teamwork. As a Retail Operations Manager Trainee and Coach, you will be part of a dynamic team that is passionate about making a difference in the lives of our customers and communities.

How to Apply

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter outlining your experience, qualifications, and why you are the ideal candidate for this position.

Conclusion

Joining Walmart as a Retail Operations Manager Trainee and Coach is not just a job; it's an opportunity to be part of a global movement that is shaping the future of retail and beyond. With our commitment to your growth, well-being, and success, you will find a career that is fulfilling, challenging, and rewarding. Don't miss this opportunity to thrive in a culture of innovation and teamwork. Apply today and become part of the Walmart family.