Experienced Manager - Global Reengineering: Lead Process Transformation and Drive Business Excellence in a Remote Setting

About Us

At American Express, we're committed to empowering our customers, colleagues, and communities to achieve their goals and make a lasting impact. As a global leader in the financial services industry, we're dedicated to delivering exceptional customer experiences, driving business growth, and fostering a culture of innovation and collaboration. Our team is passionate about making a difference, and we're excited to invite you to join us on this journey.

About the Role

We're seeking an experienced Manager - Global Reengineering to lead process transformation and drive business excellence in our Global Services Group (GSG). As a key member of our team, you'll play a critical role in shaping the future of our Know Your Customer (KYC) and Anti-Money Laundering (AML) processes, collaborating with cross-functional teams to design and enable capabilities that drive process improvement and efficiency.

Key Responsibilities

• Present opportunities and solutions to business owners and key partners to obtain refine and align various capabilities related process improvement initiatives
• Build requirements and partner with product owners (POs) to develop user stories
• Participate in refinement of requirements and acceptance criteria and prioritization discussions in close collaboration with the business, product owners, technologies, and AML CoE teams
• Collaborate with POs and scrum teams to size the required efforts and assess solution options
• Lead all aspects of operational enablement activities, including training, procedure updates, system access, and communications required to implement capabilities-related initiatives
• Provide regular status updates depicting progress, dependencies, removing roadblocks, and raising risks/issues to various levels of leadership
• Facilitate resolution of risks, issues, and changes
• Identify efficiency lifts acquired from various improvements and solutions while collaborating with GCCM, Finance, Strategy, and Operations for appropriate capacity plan adjustments
• Seek new opportunities within existing processes and collaborate to provide recommendations and solutions
• Build and maintain positive relationships across the program
• Apply standardized process improvement and project management methodologies on every initiative
• Participate in process mapping and brainstorming activities

Requirements

To succeed in this role, you'll need:

Minimum Qualifications

• 3+ years of experience in Project Management and/or Process Optimization
• Strong analytical and process improvement-oriented approach
• Experience in Agile, SAFe, or similar methodologies
• Proficient in Excel, PowerPoint, and Visio
• Excellent articulation with the ability to engage, influence, and encourage partners and customers to drive collaboration and alignment
• Highly organized with excellent research, documentation, and articulation skills
• A "driver" personality with a constant push toward clarity and delivery while balancing the need for extraordinary collaboration
• Ability to collaborate with partners of all levels to understand their processes and needs
• Strong sense of personal accountability and established self-starter

Preferred Qualifications

• Process mapping experience
• Experience delivering upon regulatory commitments across multiple markets
• Experience participating in external benchmarking assessments
• Inbound, Outbound, and/or back-office servicing experience

What We Offer

We're committed to providing a comprehensive compensation package that includes:

• Competitive base salary: $80,000.00 to $155,000.00 annually
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical, dental, vision, life insurance, and disability benefits
• Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

Why Join Us?

At American Express, we're dedicated to creating a workplace that's inclusive, diverse, and supportive of our colleagues' personal and professional growth. We offer a range of benefits and programs that support our colleagues' holistic well-being, including:

• A commitment to diversity, equity, and inclusion
• A culture of innovation and collaboration
• Opportunities for career development and growth
• A comprehensive compensation package
• A flexible working model that supports work-life balance

How to Apply

If you're a motivated and experienced professional looking to make a meaningful impact, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

About American Express

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Equal Employment Opportunity

American Express is committed to creating a workplace that's inclusive, diverse, and supportive of our colleagues' personal and professional growth. We're an equal opportunity employer and welcome applications from qualified candidates of all backgrounds.

Pay Transparency Policy Statement

American Express is committed to transparency in our compensation practices. We believe that fair and equitable compensation is essential to attracting and retaining top talent. For more information on our pay transparency policy, please visit our website.

Know Your Rights

American Express is committed to providing a workplace that's free from harassment and discrimination. We're an equal opportunity employer and welcome applications from qualified candidates of all backgrounds. For more information on our equal employment opportunity policy, please visit our website.