Experienced Customer Service Advocate – Work from Home – Remote Opportunity at blithequark
Are you a customer service professional with a passion for helping others, a knack for problem-solving, and a desire to work in a supportive, family-like team environment? Do you want to join a global health service company dedicated to improving the health, well-being, and sense of security of millions of people around the world? Look no further! blithequark is seeking an experienced Customer Service Advocate to join our remote team, and we're excited to offer a competitive starting pay of $16-$19 an hour, medical benefits that start on day one, and 8 hours paid time off to volunteer with causes you're passionate about.
About blithequark
blithequark is a global health service company that's committed to helping people improve their health, well-being, and sense of security. With a team of dedicated professionals, we're making a real difference in the lives of millions of people around the world. As a Customer Service Advocate at blithequark, you'll play a vital role in helping our 95+ million members make the most out of their benefits. You'll be the face of our company, providing exceptional customer service, resolving issues, and making a positive impact on the lives of others.
What You'll Do
As a Customer Service Advocate at blithequark, you'll have the opportunity to:
* Help clients, customers, and healthcare providers understand our business and services, including topics like determination of payments and claims related to medical and dental procedures and office and hospital visit costs.
* Make it easy for customers to work with us by taking ownership of their issues and resolving them over the chat the first time, every time.
* Be an advocate for health and wellness by educating customers on disease management programs and making recommendations on the right healthy living programs for their needs.
* Access regular development opportunities and mentorship as you train with the best team in the industry. We offer extensive, hands-on training and guided on-the-job trainings to ensure you're successful here (and enjoy your job too!).
* Enjoy the perks of working in a wellness-oriented industry, including on-site gyms and cafeterias, massage appointments, and social activities.
What We're Looking For
To be successful in this role, you'll need:
* A High School Diploma or equivalent required, with an Associate's or Bachelor's degree preferred.
* 1+ years of customer service experience analyzing and solving customer problems required.
* Intermediate proficiency in Microsoft Office Suite, with a high level capacity to multitask independently and on a computer.
* Knowledge of Medical Terminology a PLUS.
* Excellent written and oral communication skills.
* Exceptional organizational and time-management focus.
Why Join blithequark?
At blithequark, we're committed to creating a supportive, family-like team environment that encourages collaboration, innovation, and growth. We offer:
* A competitive starting pay of $16-$19 an hour, based on experience and education.
* Medical benefits that start on day one.
* 8 hours paid time off to volunteer with causes you're passionate about.
* Regular development opportunities and mentorship.
* A wellness-oriented work environment, including on-site gyms and cafeterias, massage appointments, and social activities.
* The opportunity to make a real difference in the lives of millions of people around the world.
How to Apply
If you're a customer service professional with a passion for helping others, a knack for problem-solving, and a desire to work in a supportive, family-like team environment, we want to hear from you! Apply now to join our remote team at blithequark and start making a difference in the lives of others.