Experienced Administrative Associate I – Remote/Hybrid Work Opportunity for a Customer-Focused Administrative Professional

About Us

The North Carolina Department of Information Technology (NCDIT) is a dynamic and innovative organization that serves as the Technology Center for the State of NC. Our mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. We provide technology services to state agencies and are committed to closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Job Summary

We are seeking an experienced and customer-focused Administrative Associate I to join our team in a remote/hybrid work arrangement. As an Administrative Associate I, you will serve as the primary point of contact for the Request Fulfillment team, communicating with internal and external customers and vendors through various channels. This role requires strong organizational and communication skills, as well as the ability to work independently in a fast-paced environment.

Key Responsibilities

• Communicate effectively with State Agencies, K-12 schools and universities, boards and commissions, vendors, and internal customers
• Service Now Task/Incident Management; managing and assigning ServiceNow tasks, completing on and off-boarding billing remove tasks, new address tasks, account code and name change requests
• Respond to inquiries from agencies for information concerning processes and procedures
• Creating, processing, and maintaining reports
• Additional charges and credits for billing, SDN/Long Distance, cabling update reports, and vendor confirmations
• Answer all calls that come into Request Fulfillment

About Our Team

At NCDIT, we value diversity, equity, and inclusion. We believe that a diverse workforce is our most valuable asset to recognize, understand, and meet the IT needs of our constituents across the state. Our agency culture intentionally values diversity, equity, and inclusion through the implementation of thoughtful, practical, innovative, and data-driven strategies. We are an Employment First state, ensuring that people with disabilities have equal opportunities to succeed in the state government workplace (Executive Order 92). NCDIT supports recent executive orders to address pay equity for women (Executive Order 93), establish paid parental leave for birth, adoption, and foster care (Executive Order 95), and implement fair chance policies (Executive Order 158).

Requirements

To be successful in this role, you will need:

• Experience with ServiceNow assigning and managing tasks and/or tracking workflows
• Experience with billing portals and/or report creation and management
• Experience with database management, ensuring accuracy in documentation and reporting
• Experience managing data in Sharepoint

Preferred qualifications include:

• Two years of customer service experience
• One to three years of recent accounting, computer science, and telecommunications experience

Education and Experience

High school or General Educational Development (GED) diploma; or an equivalent combination of education and experience.

Work Environment and Culture

NCDIT offers a remote/hybrid work arrangement, allowing you to work from home while still being part of a dynamic and innovative team. We value work-life balance and offer flexible scheduling to support your needs. Our team is committed to diversity, equity, and inclusion, and we strive to create a culture that is welcoming and inclusive of all employees.

Compensation and Benefits

NCDIT offers a competitive salary and a comprehensive benefits package, including:

• Health insurance options
• Standard and supplemental retirement plans
• The NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis)
• Paid vacation, sick, and community service leave
• Paid parental leave for eligible employees
• Twelve (12) holidays/year
• Fourteen (14) vacation days/year, increasing with length of service
• Twelve (12) sick days/year, cumulative indefinitely
• Longevity pay lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity today. Please submit your application through the link below:

Apply To This Job

Don't Hesitate, Apply!

We value a great attitude and a willingness to learn above all. Don't worry if you don't meet every single requirement. Submit your application today and take the first step towards a rewarding career with NCDIT!