Experienced Customer Service Representative – Home Improvement Industry
Are you passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment? Do you thrive in a role that requires adaptability, strong communication skills, and a positive attitude? If so, we invite you to join blithequark's team as a Customer Service Representative, where you'll play a vital role in supporting some of North America's largest home improvement businesses.
About blithequark
Acquired by blithequark in 2017, blithequark is a lead and workflow management company that empowers home improvement businesses to distribute and manage leads, driving over $3 billion in annual sales. Our full-service contact center in Fort Lauderdale, Florida, is dedicated to providing top-notch inbound and outbound support, ensuring that customers receive exceptional service throughout the lifespan of their projects. As a Customer Service Representative at blithequark, you'll be part of a team that makes a real difference in the lives of our customers.
The Role
We're seeking an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for:
- Answering incoming calls and responding to customer requests in a timely and professional manner
- Working in a fast-paced environment, adapting to changing guidelines and priorities
- Booking appointments with high accuracy and maintaining excellent written and verbal communication skills
- Identifying and escalating issues to supervisors, ensuring that customer concerns are addressed promptly
- Informing clients about procedures, answering questions, and providing information in a friendly and respectful manner
- Maintaining and improving quality results by adhering to standards and guidelines
- Collaborating with colleagues to achieve team goals and objectives
Essential Qualifications
* High school graduate or equivalent
- Minimum of one year experience in an inbound/outbound call center or retail environment (preferably in the home improvement industry)
- Excellent oral and written communication skills
- Ability to multitask, speaking on the phone, using the computer, and typing simultaneously
- Ability to type at least 25 words per minute (preferably)
- Experience in providing exceptional customer service and maintaining established quality requirements
- Ability to pass a background check
Preferred Qualifications
* Experience working in a remote or hybrid environment
- Familiarity with CRM software and other customer service tools
- Strong problem-solving skills and ability to think critically
- Ability to work independently and as part of a team
- Experience in a sales or customer-facing role
What We Offer
* Opportunity to work from home (after completing a one-week in-office onboarding and training program)
- Competitive hourly rate
- Comprehensive benefits package, including:
+ $15,000 Life Insurance (Company Paid) + 401K plan eligibility after one year of service, with a company match of up to 4% + Weekly/monthly gift card drawings/contests for meeting goals
- Career learning and development programs to help you grow and succeed in your role
- Casual dress code and a supportive, dynamic work environment
Why Join blithequark?
* We're a company that values our employees and provides opportunities for growth and development
- We're passionate about delivering exceptional customer experiences and making a positive impact in the lives of our customers
- We offer a comprehensive benefits package and competitive compensation
- We're committed to creating a diverse and inclusive work environment that values and respects all employees
How to Apply
If you're passionate about delivering exceptional customer experiences and working in a fast-paced, dynamic environment, we invite you to submit your application. Please visit our website to learn more about this opportunity and to apply. Apply Job!
Equal Opportunity Employer
blithequark is an equal opportunity employer. We welcome applications from diverse candidates and are committed to creating a work environment that is inclusive and respectful of all employees. Accommodations are available on request for candidates taking part in all aspects of the selection process. Apply for this job