Experienced Healthcare Customer Service Representative – Remote USA Opportunity at blithequark

Are you a compassionate and empathetic individual with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark, a leading provider of customer experience solutions, as a Healthcare Customer Service Representative working remotely from the comfort of your own home.

About blithequark

At blithequark, we're dedicated to making customers happy by delivering personalized, human-centered experiences that drive business results. With a rich history dating back to 1982, we've helped some of the world's most iconic brands build engaged, pleased, and profitable customer experiences powered by our unique blend of humanity and technology. Our mission is simple: to make a positive impact on people's lives by providing exceptional customer experiences that start with you.

Our Culture

We're proud to be a Great Place to Work certified company, recognized for our inclusive culture, community-minded organization, and commitment to giving back. Our global team of curious lifelong learners is guided by our core values, which prioritize empathy, integrity, and innovation. We believe that diversity is our strength, and we strive to reflect the communities we serve by fostering a workplace where everyone feels valued, belonging, and comfortable being their authentic selves.

The Role

As a Healthcare Customer Service Representative, you'll be the spark that brightens days and ignites careers at blithequark. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences, and you'll have the opportunity to make a real difference in people's lives. Your primary responsibilities will include:

• Bringing your passion and strong product and brand knowledge to recommend upgrades to customers' health plans
• Conducting research and making outbound calls to provide answers for customers regarding general health care benefit and eligibility questions, enrollment status requests for new and existing members
• Assisting members with logging into and understanding the functionality of their online health account, locating doctor and facility information

What You Bring to the Role

To succeed in this role, you'll need to possess:

• 6 months or more of customer service experience
• Integrity to follow HIPAA guidelines on maintaining patient privacy (just as you would expect if it were your private information being shared)
• High school diploma or equivalent
• Computer experience
• High-speed internet (> 15 mbps)
• A USB wired headset (or a compatible alternative)
• A smartphone or another device that runs IOS or Android (iPad, etc.) for daily log-in

What You Can Expect

As a Healthcare Customer Service Representative at blithequark, you can expect:

• Supportive career development and professional growth opportunities
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• A base wage range of $16 per hour plus performance bonus opportunities
• A comprehensive benefits package that includes PTO, tuition reimbursement, health and wellness incentives (visit https://www.hellottecbenefits.com for more information)

A Bit More About Your Role

We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught – a caring and supportive nature that will shine through as you help customers. Our blithequark community is here for you as one dynamic, global family.

Reporting and Teamwork

You'll report to a Team Lead and contribute to the success of the customer experience and the overall success of the team.

Equal Opportunity Employer

blithequark is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We aim to reflect the communities we serve by fostering a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams.

How to Apply

If you're passionate about delivering exceptional customer experiences and want to join a dynamic, global team that's making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Visit https://remotejobs.trendingnewsgo.com/register-candidate/ to register your interest and take the first step towards a rewarding career at blithequark. Apply for this job