Experienced Full Stack Customer Service Specialist – Remote Operations Management

Are you a highly motivated and organized individual with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and have a growth mindset that drives you to continuously improve and learn? If so, we invite you to join the dynamic team at blithequark, a leading provider of innovative solutions in the trades industry.

About blithequark

At blithequark, we're committed to making a positive impact on the lives of people in the trades. Our experienced team is dedicated to providing genuine care and exceptional service to our customers and their employees. We're a growing business with a strong focus on professional development, and we're looking for like-minded individuals to join our team.

Who We're Looking For

We're seeking a highly skilled and customer-focused Customer Service Specialist to join our remote team. As a key member of our operations team, you'll be responsible for managing day-to-day scheduling operations, ensuring that jobs are ready for scheduling, and providing exceptional customer service. If you have experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services, and are proficient in Google Suite, Slack, and dispatching software such as ServiceTitan, we'd love to hear from you.

Responsibilities

As a Customer Service Specialist at blithequark, you'll have the opportunity to work on a variety of tasks, including:

• Overseeing day-to-day operations of the office, including answering phones, responding to emails, managing incoming and outgoing correspondence, and managing service appointments
• Coordinating scheduling of technicians for service calls, installations, and repairs
• Dispatching technicians to job sites in a timely and efficient manner
• Monitoring technician schedules and adjusting as needed to accommodate emergencies or last-minute changes
• Serving as the point of contact for customer inquiries, scheduling appointments, and addressing concerns or complaints
• Ensuring excellent customer service by promptly responding to customer inquiries and resolving issues in a professional manner
• Organizing and maintaining systems for documents, invoices, and client records
• Processing payments from customers and following up on overdue accounts as necessary
• Assisting in setting up and implementation of ServiceTitan
• Additional responsibilities to support the growth of the company

Minimum Skills and Experience Required

To be successful in this role, you'll need:

• Experience in dispatching, preferably in a similar industry such as plumbing, HVAC, or electrical services
• Proficiency in Google Suite, Slack, and dispatching software such as ServiceTitan
• Excellent time management skills and the ability to multitask and prioritize work
• Attention to detail and problem-solving skills
• Excellent communication with customers, suppliers, and team members
• Familiarity with plumbing/HVAC/service terminology, processes, and materials can be beneficial for understanding the business and communicating effectively with technicians and customers
• Must have a clear background check

Preferred Qualifications

While not required, the following qualifications would be beneficial:

• Experience working in a fast-paced environment
• Proven ability to meet/exceed set goals
• Receptive to constant coaching and feedback
• Experience with customer relationship management (CRM) software
• Familiarity with industry-specific software and systems

What We Offer

As a valued member of our team, you can expect:

• A competitive salary and benefits package
• Opportunities for professional growth and development
• A dynamic and supportive work environment
• Flexible work arrangements, including remote work options
• A comprehensive training program to ensure your success
• A fun and collaborative team culture

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Note

We appreciate your interest in joining our team. Please allow our hiring team time to process all applications. We will contact you if we have any questions or if you're selected for an interview. Thank you for your patience and understanding. Apply for this job