Experienced Customer Service Associate - Nights and Weekends (Full Time) at blithequark
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse stakeholders? If so, we invite you to join blithequark as a Customer Service Associate - Nights and Weekends. As a key member of our Seller Operations team, you will play a vital role in managing transactions and relationships with our valued sellers and customers, ensuring elite service and driving business growth.
The Opportunity
At blithequark, we are committed to revolutionizing the live event industry by providing innovative solutions and exceptional customer experiences. As a Customer Service Associate, you will be part of a dynamic team that is dedicated to delivering outstanding service to our sellers and customers. Your primary responsibility will be to respond to a broad range of event and order-related questions, resolving issues and providing solutions in a timely and professional manner.
Your Role Expectations
As a Customer Service Associate, your role expectations will progress as follows: ### 30 Days in
- Complete new hire orientation, gaining the knowledge and resources about how blithequark operates and the live event industry you need to be successful.
- Learn how ticket marketplaces operate and how you'll contribute to providing great experiences for our customers.
- Gain industry knowledge, experience, and critical thinking to proactively identify potential order issues and find solutions to problems.
### 60 Days in
- Investigate instances in which customer experience has been affected, determine where fault lies, and resolve issues fairly and constructively.
- Handle day-to-day interactions with sellers beyond the scope of traditional customer service responsibilities.
- Navigate order queue and determine what requires attention to provide real-time assistance.
### 90 Days in
- Play an active role in continued learnings to advance skill sets necessary for individual and team goals.
- Manage in-bound seller calls regarding a wide range of questions and monitor open and pending orders to ensure timely confirmation by ticket sellers.
What You'll Bring
To succeed as a Customer Service Associate, you will bring:
- Outstanding communication, attention to detail, and organizational skills.
- A strong customer service mindset that embodies problem-solving, decision-making, and resolution skills.
- An interest in the live event space and an eager-to-learn attitude.
Work Environment and Culture
Our Coppell, TX office is a dynamic and collaborative environment that fosters growth, innovation, and teamwork. As a Customer Service Associate, you will enjoy a hybrid work model, with 3 days in the office and 2 days working from home. Our office hours are 1:30 pm - 10:00 pm, with Tuesday and Wednesday off, or Wednesday and Thursday off, depending on your schedule.
Compensation and Benefits
As a valued member of our team, you will receive:
- A competitive base salary of $40,000, with overtime eligibility.
- Bi-annual bonuses and an annual equity grant.
- Comprehensive benefits package, including medical, dental, and vision insurance.
- Paid time off, holidays, and sick leave.
Career Growth Opportunities
At blithequark, we are committed to helping our employees grow and develop their careers. As a Customer Service Associate, you will have opportunities to:
- Develop your skills and knowledge through ongoing training and development programs.
- Take on additional responsibilities and contribute to team goals.
- Pursue career advancement opportunities within the company.
How to Apply
If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for the Customer Service Associate - Nights and Weekends role at blithequark. Please submit your application, including your resume and a cover letter, through our website.
Equal Employment Opportunity
blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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