Experienced Healthcare Customer Service Representative (100% Remote) – Telehealth Customer Support and Sales

Are you a highly motivated and experienced customer service professional with a passion for healthcare and sales? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we may have the perfect opportunity for you at blithequark, a leading national telehealth company specializing in neuropsychology.

About blithequark

blithequark is revolutionizing the way patients receive expert diagnosis and treatment for cognitive disorders related to brain conditions like Alzheimer's, stroke, autism, and more. Our innovative approach enables patients to receive timely and affordable care, often within weeks, rather than waiting over a year for traditional healthcare services. As a valued member of our growing team, you will play a critical role in helping patients navigate our services, ensuring seamless communication, and driving sales growth.

Responsibilities

As an Experienced Healthcare Customer Service Representative at blithequark, you will be responsible for:

• Answering inbound sales calls to help patients or their families decide to book our services, providing expert guidance and support throughout the process
• Checking insurance coverage for patients, submitting pre-authorizations, and ensuring seamless coordination with our operations team
• Following up with potential patients to address questions, concerns, and scheduling needs
• Scheduling appointments and rescheduling when issues arise, ensuring timely and efficient communication with patients and our operations team
• Following up with patients on status, including equipment, materials, and surveys, to ensure a positive experience and high satisfaction rates
• Providing weekly sales updates to the operations manager, tracking progress, and identifying areas for improvement

Requirements

To succeed in this role, you will need:

• 10+ years of customer service experience, with a proven track record of delivering exceptional service and driving sales growth
• 5+ years of medical receptionist experience, including insurance verification and coordination
• 5+ years of inside/inbound sales experience, with a strong ability to build rapport, identify needs, and close deals
• Strong computer and organization skills, with the ability to work efficiently in a fast-paced environment
• High self-motivation and a passion for spending all day talking to prospects on the phone, building relationships, and driving sales growth
• Flexibility and adaptability, as your responsibilities will grow and/or shift as our company continues to evolve and expand

Compensation, Growth, and Benefits

As a valued member of our team, you can expect:

• A competitive base pay of $42,000-$49,000 per year, depending on experience
• Potential Annual Bonus of up to $5,000, based on performance and sales growth
• 7 Paid Time Off (PTO) days plus 3 paid holidays, ensuring you have time to relax and recharge
• Medical, Dental, Vision, and 401(k) Match, providing comprehensive benefits and retirement savings
• Flexible schedule, allowing you to work from home and maintain a healthy work-life balance
• Opportunities for career growth and professional development, as our company continues to expand and evolve

Work Environment and Company Culture

At blithequark, we value our employees and strive to create a positive, supportive work environment that fosters growth, collaboration, and innovation. Our company culture is built on a foundation of:

• Respect and empathy for our patients and colleagues
• Open communication and transparency
• Continuous learning and professional development
• Flexibility and adaptability
• A passion for delivering exceptional service and driving sales growth

How to Apply

If you are a motivated and experienced customer service professional with a passion for healthcare and sales, we encourage you to apply for this exciting opportunity at blithequark. Please ensure you have completed the two skills tests and recorded phone interview, as outlined in the application instructions. We look forward to reviewing your application and discussing this opportunity further.

Application Instructions

To apply for this role, please visit our website and complete the following steps: 1. Review the job description and requirements 2. Complete the two skills tests and recorded phone interview 3. Submit your application, including your resume and cover letter 4. Ensure you are available to answer the phone and be in front of your computer, free of distraction and background noise, from approximately 9:00am-5:30pm PST every business day We look forward to reviewing your application and discussing this opportunity further. Apply for this job