Experienced Customer Care Agent (Part-time) – Delivering Exceptional Experiences at blithequark

At blithequark, we're a dynamic and award-winning online gaming platform that's revolutionizing the industry with our cutting-edge technology and commitment to excellence. Since our inception in 2018, we've experienced remarkable growth, and we're now seeking talented individuals to join our team of rock stars. As a Customer Care Agent at blithequark, you'll be the voice of our customers, driving their satisfaction and loyalty while contributing to the ongoing success of our platform.

About blithequark

blithequark is a forward-thinking organization that's passionate about delivering exceptional experiences to our customers. We're a multinational team that values diversity, inclusivity, and collaboration, and we're committed to fostering a workplace that celebrates individuality and promotes equal opportunities for all employees. Our award-winning platform is built on a foundation of innovation, performance, and fun, and we're constantly pushing the boundaries of what's possible in the online gaming industry.

The Role

As a Customer Care Agent at blithequark, you'll be responsible for providing top-notch support to our customers through various channels, including live chat, email, and phone. You'll be the first point of contact for our customers, and your ability to deliver a tailored service, anticipate their needs, and provide vital feedback to our core teams will be crucial in driving their satisfaction and loyalty.

Key Responsibilities

* Handling live chat queries from our customers about a range of topics, including deposits, withdrawals, gaming, and safer gambling

• Highlighting trends in contact to Senior Executives and Managers to support early identification of issues
• Providing exceptional problem-solving skills to resolve customer queries in a timely and efficient manner
• Identifying potentially vulnerable customers and ensuring they receive the right support as early as possible
• Maintaining the security and integrity of our platform by adhering to our policies and procedures
• Understanding and listening to customer complaints, attempting to resolve them at the first point of contact or escalating correctly where necessary

What We're Looking For

* Zendesk experience, with a proven track record of delivering exceptional customer service

• A keen attention to detail and a commitment to delivering 5-star quality
• A minimum of 6 months' experience working in a high-volume service environment
• A great understanding of the customer service industry and what it takes to be best in class
• Previous experience in iGaming is a plus, but not essential, as you'll receive top-class training

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package that recognizes your hard work and dedication. Our competitive salary package is just the beginning, with additional benefits including:

• A generous salary range of £11,000-£13,000
• Additional leave days to ensure you have the time you need to relax and recharge
• Dedicated birthday leave to celebrate your special day
• A generous four-week parental leave to support you during this important time
• International health and life insurance to protect you and your loved ones
• Wellness incentives to support your physical and mental well-being
• A growth allowance to support your personal and professional development
• A flexible working environment that caters to your needs
• The opportunity to join a friendly and multinational team where collaboration and camaraderie flourish

Our Commitment to Diversity and Inclusion

At blithequark, we're committed to fostering a workplace that values and celebrates diversity. We welcome individuals of all backgrounds and experiences, and we believe that a diverse and inclusive environment leads to innovation and success. We actively promote equal opportunities for all employees and strive to create a space where everyone's voices are heard and respected.

Working Arrangements

This part-time role operates on a rotational schedule of 4 days on followed by 2 days off, including evening shifts and weekend work as part of the regular rotation. The shifts are 8am to 12pm and 6pm to 10pm. This role can be performed fully remotely from the EMEA time zone, and we require a minimum of 20 hours per week.

How to Apply

If you're a customer service rock star looking for a new challenge, we'd love to hear from you! Please apply through our website, and don't forget to include your resume and a cover letter that showcases your skills and experience. We can't wait to welcome you to our team! Apply for this job