Experienced Customer Service Representative/Dispatcher – HVAC & Plumbing Industry Expert

At blithequark, we're passionate about creating comfort through indoor heating and air conditioning. As a leading Northern Virginia residential and commercial HVAC and Plumbing contractor, we've been serving our community for over four decades. Founded in 1979, our commitment to exceptional service and customer satisfaction has helped us grow from a small family-owned service business to a trusted industry leader. As a Customer Service Representative/Dispatcher at blithequark, you'll play a vital role in delivering exceptional customer experiences and ensuring the smooth operation of our Residential Department. If you're a motivated and detail-oriented individual with a passion for delivering top-notch customer service, we encourage you to apply for this exciting opportunity.

Job Role:

As a Customer Service Representative/Dispatcher, you'll be responsible for handling inbound phone calls for scheduling service and maintenance for our Residential Department. Your daily duties will include:

• Maintaining our customer database, ensuring accurate and up-to-date information
• Making daily outbound phone calls to customers and technicians to confirm appointments and provide updates
• Routing technicians based on location, ensuring timely and efficient service delivery
• Maintaining a positive team atmosphere with all members of the dispatch team
• Collaborating with colleagues to resolve customer issues and concerns
• Providing exceptional customer service, responding to inquiries, and addressing complaints in a professional and courteous manner

Schedule:

Our Customer Service Representative/Dispatcher will work a flexible schedule, with the following commitments:

• Wednesday: In-office at our Chantilly location from 8:00 AM to 5:00 PM, with a one-hour lunch break
• Monday to Friday: Remote work from home from 8:00 AM to 5:00 PM, with a one-hour lunch break (excluding Wednesdays)

Qualifications:

To succeed in this role, you'll need:

• Previous call center experience, with a minimum of one year in a similar position
• The ability to type at a speed of approximately 70 words per minute
• Excellent communication and interpersonal skills, with the ability to handle high call volumes and work independently
• Familiarity with main cities and locations in Northern Virginia
• Accurate documentation skills, with the ability to enter information into our customer database (Service Titan) with precision and attention to detail

Remote Work Requirements:

As a remote worker, you'll need to provide:

• High-speed internet access
• A quiet workspace with minimal background noise
• A dedicated laptop and cell phone will be provided by blithequark

Benefits and Culture:

At blithequark, we're committed to providing a comprehensive benefits package and a positive work environment that supports your growth and well-being. As a Customer Service Representative/Dispatcher, you'll enjoy:

• Medical, dental, vision, STD, LTD, and life insurance coverage
• A 401(k) retirement plan with a company match
• Seven paid holidays per year
• Paid vacation and personal days
• Opportunities for continued education and professional development through periodic classes

Why Join blithequark?

As a leading HVAC and Plumbing contractor in Northern Virginia, we're dedicated to delivering exceptional service and customer satisfaction. Our team is passionate about creating comfort and making a positive impact in our community. If you're a motivated and customer-focused individual who shares our values, we encourage you to apply for this exciting opportunity.

How to Apply:

If you're ready to join a dynamic team and make a difference in the lives of our customers, please submit your application through our website. We can't wait to hear from you! Apply Now! Apply for this job