Experienced Full Stack Fiber Customer Support Analyst – Exceptional Technical Support and Customer Service in Fiber Network Services

Join the blithequark Team: Where Innovation Meets Customer Excellence

At blithequark, we're passionate about empowering people to live, work, and play in a connected world. As a leader in the telecommunications industry, we're dedicated to delivering exceptional customer experiences through our cutting-edge fiber network services. Our team is built on a culture of innovation, creativity, and community, and we're looking for talented individuals like you to join our V Team Life.

About the Role: Fiber Customer Support Analyst

As a Fiber Customer Support Analyst at blithequark, you'll be the face of our company, providing top-notch technical support and customer service to our Fios customers. You'll work in a dynamic call center environment, troubleshooting issues with voice, data, and video services, and answering technical questions from customers. If you're passionate about delivering exceptional customer experiences and have a knack for technical problem-solving, this role is perfect for you.

Key Responsibilities:

• Answering incoming calls from customers with order inquiries and/or trouble reports, providing timely and effective solutions to their technical issues.
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network, ensuring seamless connectivity and entertainment experiences.
• Performing analysis and isolation of trouble conditions, creating and sorting trouble reports, and escalating complex issues to senior technical teams.
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment, ensuring optimal performance and functionality.
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience, and providing exceptional customer service.
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business, ensuring 24/7 support for our customers.

What We're Looking For:

We're seeking a dedicated and customer-focused individual with excellent communication skills and a positive, professional attitude. You'll thrive in a fast-paced work environment, working collaboratively with our tech support team to deliver exceptional customer experiences.

Essential Qualifications:

• A passion for customer service excellence and a commitment to delivering exceptional technical support.
• Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical audiences.
• A strong work ethic and ability to work in a fast-paced environment, with a focus on resolving customer issues efficiently and effectively.

Preferred Qualifications:

• A related Associate Degree or 2+ years of relevant experience in technical support or customer service.
• Technical support call center experience, with a strong understanding of communication and networking components.

Career Growth Opportunities and Learning Benefits:

At blithequark, we're committed to helping our employees grow and develop in their careers. We offer a range of learning benefits, including:

• Comprehensive training programs to help you develop your technical and customer service skills.
• Career advancement opportunities, with a clear path for growth and development.
• A collaborative and inclusive work environment, with regular feedback and coaching to help you succeed.

Work Environment and Company Culture:

At blithequark, we're proud of our company culture, which is built on a foundation of innovation, creativity, and community. We offer:

• A remote work environment, with occasional in-person trainings and meetings.
• A flexible work schedule, with opportunities for work-life balance.
• A diverse and inclusive workplace, with a commitment to fostering a sense of belonging and empowerment.

Compensation and Benefits:

We offer a comprehensive compensation package, including:

• Competitive salary, with opportunities for bonuses and incentives.
• Comprehensive health and wellness benefits, including medical, dental, and vision coverage.
• 401(k) Savings Plan, with company match and investment options.
• Stock incentive programs, with opportunities for equity and ownership.
• Paid time off, with opportunities for vacation, sick leave, and holidays.

Equal Employment Opportunity:

We're proud to be an equal opportunity employer, celebrating our employees' differences and promoting a culture of inclusion and diversity. We welcome applications from individuals of all backgrounds, experiences, and perspectives.

Apply Now:

If you're passionate about delivering exceptional customer experiences and have a knack for technical problem-solving, we encourage you to apply for this exciting opportunity. Join our team and become a part of the blithequark V Team Life!