Experienced Customer Service Representative – Remote Opportunity at blithequark

Are you passionate about helping people achieve their financial goals and feel confident about their future? Do you enjoy working in a dynamic and inclusive environment where you can make a real difference in people's lives? If yes, then blithequark has an exciting opportunity for you to join our team as a Customer Service Representative!

About blithequark

blithequark is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. We're guided by the principles of Value, Transparency, and Sustainability, which means we provide products and services people need at a competitive price, communicate clearly and openly so people understand what they're buying, and design products and operate our company to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity, and inclusion (DEI).

The Role

As a Customer Service Representative at blithequark, you will be responsible for providing inbound and outbound telephone support to our customers and agents. You will assist with requests both written and verbal, and be proficient in servicing all product types, with consistently increasing transaction knowledge. You will be a key member of our team, working closely with our customers and agents to resolve their inquiries and provide exceptional service.

Key Responsibilities

* Answer incoming phone calls from agents and customers, assisting with a variety of inquiries, including status on pending new business applications and pending in-force transactions, assisting with specific in-force policy questions, product information, information on rates, and service issue resolution.

• Requires a working knowledge of processes and procedures for New Business, Claims, and In-force Back Office, navigating multiple administrative systems.
• Required to document detailed and concise notes on all interactions.
• Train and assist Associate CSRs.
• Process and maintain department SLAs by processing progressively more complex transactions and servicing customer requests with a sense of urgency and accuracy.
• Perform additional tasks at the request of management.

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Some of the benefits and perks you can expect as a Customer Service Representative at blithequark include:

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days, and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our blithequark Benefits Overview

Compensation

Hourly Salary Range: $21.00-$31.96 plus eligibility for annual bonus program

Who We're Looking For

* Associate CSR skills, plus: proficient written and verbal communication skills.

• Strong multi-tasker and adept at using tools and resources available.
• Proactive with customer, anticipating needs.
• Ability to show empathy and ability to mentor new hires.
• High school education or equivalent experience.
• 6 months to a year experience working as an Associate CSR or equivalent experience.

Empowering Inclusion

At blithequark, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company.

Creating a World Where More People Have Access to Financial Freedom

We're committed to creating a world where more people have access to financial freedom. We believe that everyone deserves the opportunity to achieve their financial goals and feel confident about their future. That's why we're dedicated to providing products and services that meet the needs of our customers, and to creating a workplace culture that values diversity, equity, and inclusion.

How to Apply

If you're passionate about helping people achieve their financial goals and feel confident about their future, and you're looking for a dynamic and inclusive work environment where you can make a real difference, then we want to hear from you! Apply now to join our team as a Customer Service Representative at blithequark.

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

Equal Employment Opportunity

blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace culture that values diversity, equity, and inclusion.

Contact Us

For more information about our careers, please visit our website at [https://blithequark.eightfold.ai/careers](https://blithequark.eightfold.ai/careers). Apply for this job