Experienced Customer Support Specialist – SaaS Platform for Sports Officials Management

Are you passionate about delivering exceptional customer support and helping others succeed? Do you thrive in a dynamic, fast-paced environment where no two days are the same? If so, we invite you to join our team at blithequark, a leading SaaS platform used by referee/umpire associations and sports leagues worldwide to manage, assign, and pay sports officials.

About blithequark

blithequark is a rapidly growing company that has revolutionized the way sports officials are managed and assigned. With over 50,000 referees and umpires worldwide, we provide easy-to-use tools to schedule, assign, communicate, and pay officials across a multitude of sports. Our platform has been adopted by several state soccer referee associations in the United States and we work closely with the Officials Management Group.

Our Mission

At blithequark, we are committed to providing outstanding support to our customers. We strive to deliver exceptional service, exceed expectations, and build long-lasting relationships with our clients. As a member of our support team, you will play a vital role in helping us achieve our mission.

Job Summary

We are seeking an experienced Customer Support Specialist to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our customers via email, phone, and Zoom web conference. You will also develop our technical support knowledge base, including writing help documents and creating how-to video tutorials.

Key Responsibilities

* Respond to and handle technical support tickets, including resetting passwords, helping customers navigate and use the system, and scheduling/conducting short Zoom walk-throughs for more challenging support questions.

• Develop the technical support knowledge base of our software platform, including writing help documents and creating how-to video tutorials.
• Answer incoming customer phone calls to listen to and resolve issues, answer questions, and capture feedback for how blithequark can improve the user experience.
• Troubleshoot technical issues within the system and solve problems as they arise.

Requirements

* Autonomy: We're looking for someone who can work independently with minimal guidance or oversight.

• Attention to Detail: You are thorough and accurate when reading, interpreting, and performing tasks.
• Client Relations/Customer Service: You enjoy providing great service to our customers.
• Communication: You are fluent in English, and can effectively listen and share knowledge and information with others. You communicate effectively, both in written and oral forms, using proper spelling and grammar.
• Problem-Solving Skills: You use critical thinking skills to work through the details of a problem to reach a solution.
• Resourcefulness: You can creatively handle new situations or difficulties skillfully and promptly.
• Taking Initiative + Self-Driven: You can see an opportunity or need and act upon it without being asked or told. You like making things happen, rather than waiting for something to happen.

Working Hours

* This is a full-time contract position. We expect the workload to be approximately 35 hours per week.

• At least half of your work time should be scheduled within Eastern time working hours of 9am-5pm, Monday-Friday.
• You must be located in the Pacific, Mountain, Central, or Eastern time zones.
• This position is not eligible for work visa sponsorship.

Benefits

* USD $25/hour

• Flexible schedule
• No expectations for evening or weekend work
• Fully remote position – you just need a laptop and reliable Internet access.

Required Education and Experience

* Minimum formal education of high school diploma or GED.

• Intermediate computer knowledge a must, including the use of web apps in general, and understanding web technology from an end-user's perspective.
• Ability to independently learn and implement new technologies quickly.

Preferred Education and Experience

Previous experience handling technical support for a SaaS company is highly preferred.

What We Offer

At blithequark, we offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive compensation package. If you are passionate about delivering exceptional customer support and helping others succeed, we invite you to join our team.

How to Apply

We will only accept applications through our online job application form. Applications will be reviewed on a rolling basis until the position is filled. You can access our online job application at the link below. Apply Job! Questions can be sent to [email protected]. No phone calls please. We look forward to hearing from you! Apply for this job