MBA Intern, Commercial/Customer Strategy (Summer 2026) - Full-time
How you'll help us Keep Climbing (overview & key responsibilities) The purpose of the Commercial & CX Strategy MBA program is to build a strong, diverse, and values-driven leadership pipeline for Delta. With ever changing business needs, Delta seeks MBAs to solve some of Delta’s biggest challenges and ensure a competitive stance in the marketplace. This 12-week summer internship program revolves around one strategic project from one of the below Commercial and CX departments located in our Atlanta headquarters: +
CUSTOMER EXPERIENCE & CONSUMER INSIGHTS:
Designonboard and airport product improvements that reach millions of annualtravelers or deep dive into customer data to understand trends and developaction plans to improve the CX. +
GLOBAL SALES & DISTRIBUTION:
Improve thetravel experience for Delta’s corporate clients by analyzing the financialcontribution of incentive programs and developing new sales strategies togenerate incremental revenue. Leverage technologies to ensure the same Deltaproducts can be purchased in any channel, enabling consumer trust andconfidence in Delta as a retailer. +
NETWORK PLANNING:
Maximize profitability byaligning capacity with demand through the strategic deployment of aircraft anddevelopment of new city and route opportunities. +
REVENUE MANAGEMENT:
Investigate competitors’pricing actions, initiate sales and other promotions to maintain market share.Analyze and understand the complexities of airline consumer behavior and devisecreative strategies for capturing additional revenue through varying the supplyof our product. +
RESERVATIONS:
Develop recommendations forprocess improvements for reservations centers, call-handling, and segmentationto improve customer service, employee engagement, and maximize costefficiencies. +
ENTERPRISE DIGITAL STRATEGY:
Maintain thecompetitiveness of Delta.com by developing online marketing strategies andidentifying incremental digital revenue streams. +
MARKETING:
Leverage data to develop promotionand channel strategies to drive incremental passenger revenue or improve ourvalues-led communication strategies with our customers. +
ALLIANCES:
Improve collaboration and findsynergies with our Joint Venture partners. What you need to succeed (minimum qualifications) + Current MBA Student + Candidates must have completed the first year of an MBAProgram by the Summer of 2026 + Students must have a planned MBA program graduation date bythe Summer of 2027 + At least three years (36 months) of post-undergraduate workexperience in a dynamic, professional environment or relevant militaryexperience + Must be able to work onsite in our Atlanta, GA office forthe duration of the internship + Curiosity about the airline industry + Analytical and creative problem solvers + Consistent track record of excellence + Ability to excel in fast-paced, matrix-team environment + Ideal candidates have strong analytical, leadership, writtenand verbal communication skills + Consistently prioritizes safety and security of self,others, and personal data + Embraces diverse people, thinking, and styles + Possesses a high school diploma, GED, or high schoolequivalency + Is at least 18 years of age and has authorization to work inthe United States What will give you a competitive edge (preferred qualifications) + Ideal candidates are proactive self-starters who excel atdriving impactful business results, embrace accountability, and take fullownership of their projects + They have experience building and fostering strongrelationships throughout the organization while incorporating cross-functionalknowledge into their project recommendations Benefits and Perks to Help You Keep Climbing With over 100,000 Delta employees across the globe, our culture is rooted in a shared commitment to living our values – Honesty, Integrity, Respect, Perseverance and Servant Leadership – every day, in everything we do. When you join Delta, you truly begin the journey of your lifetime! + Domestic and International (standby) flight privileges for employees and eligible family members + Access to over 500 discounts and specialty savings through Deltaperks such as car and hotel rentals, pet health services, Apple product discounts, exclusive tickets to sports games and more + Competitive pay for students based on their working hours + Industry-leading profit sharing program available for Co-Op/Intern Students employed as of 12/31 + Automatic 401(k) contribution on 3% of eligible earnings + Eligible for pay on Holidays that are observed in your dedicated work area + Once in a lifetime experience through Career development programs to achieve your long-term career goals + Programs to engage with community service and sustainability + Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health + On-site campus amenities include Starbucks, Gym, Emory Clinic, Walmart pharmacy and store, healthy dining options through Sodexo, edible garden and mental health coach + Backup dependent care services offered for 25 days highly subsidized by Delta + Housing Stipend available for students who reside more than 50 miles from work location Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here How you'll help us Keep Climbing (overview & key responsibilities) The purpose of the Commercial & CX Strategy MBA program is to build a strong, diverse, and values-driven leadership pipeline for Delta. With ever changing business needs, Delta seeks MBAs to solve some of Delta’s biggest challenges and ensure a competitive stance in the marketplace. This 12-week summer internship program revolves around one strategic project from one of the below Commercial and CX departments located in our Atlanta headquarters: +
CUSTOMER EXPERIENCE & CONSUMER INSIGHTS:
Designonboard and airport product improvements that reach millions of annualtravelers or deep dive into customer data to understand trends and developaction plans to improve the CX. +
GLOBAL SALES & DISTRIBUTION:
Improve thetravel experience for Delta’s corporate clients by analyzing the financialcontribution of incentive programs and developing new sales strategies togenerate incremental revenue. Leverage technologies to ensure the same Deltaproducts can be purchased in any channel, enabling consumer trust andconfidence in Delta as a retailer. +
NETWORK PLANNING:
Maximize profitability byaligning capacity with demand through the strategic deployment of aircraft anddevelopment of new city and route opportunities. +
REVENUE MANAGEMENT:
Investigate competitors’pricing actions, initiate sales and other promotions to maintain market share.Analyze and understand the complexities of airline consumer behavior and devisecreative strategies for capturing additional revenue through varying the supplyof our product. +
RESERVATIONS:
Develop recommendations forprocess improvements for reservations centers, call-handling, and segmentationto improve customer service, employee engagement, and maximize costefficiencies. +
ENTERPRISE DIGITAL STRATEGY:
Maintain thecompetitiveness of Delta.com by developing online marketing strategies andidentifying incremental digital revenue streams. +
MARKETING:
Leverage data to develop promotionand channel strategies to drive incremental passenger revenue or improve ourvalues-led communication strategies with our customers. +
ALLIANCES:
Improve collaboration and findsynergies with our Joint Venture partners. What you need to succeed (minimum qualifications) + Current MBA Student + Candidates must have completed the first year of an MBAProgram by the Summer of 2026 + Students must have a planned MBA program graduation date bythe Summer of 2027 + At least three years (36 months) of post-undergraduate workexperience in a dynamic, professional environment or relevant militaryexperience + Must be able to work onsite in our Atlanta, GA office forthe duration of the internship + Curiosity about the airline industry + Analytical and creative problem solvers + Consistent track record of excellence + Ability to excel in fast-paced, matrix-team environment + Ideal candidates have strong analytical, leadership, writtenand verbal communication skills + Consistently prioritizes safety and security of self,others, and personal data + Embraces diverse people, thinking, and styles + Possesses a high school diploma, GED, or high schoolequivalency + Is at least 18 years of age and has authorization to work inthe United States What will give you a competitive edge (preferred qualifications) + Ideal candidates are proactive self-starters who excel atdriving impactful business results, embrace accountability, and take fullownership of their projects + They have experience building and fostering strongrelationships throughout the organization while incorporating cross-functionalknowledge into their project recommendations Benefits and Perks to Help You Keep Climbing With over 100,000 Delta employees across the globe, our culture is rooted in a shared commitment to living our values – Honesty, Integrity, Respect, Perseverance and Servant Leadership – every day, in everything we do. When you join Delta, you truly begin the journey of your lifetime! + Domestic and International (standby) flight privileges for employees and eligible family members + Access to over 500 discounts and specialty savings through Deltaperks such as car and hotel rentals, pet health services, Apple product discounts, exclusive tickets to sports games and more + Competitive pay for students based on their working hours + Industry-leading profit sharing program available for Co-Op/Intern Students employed as of 12/31 + Automatic 401(k) contribution on 3% of eligible earnings + Eligible for pay on Holidays that are observed in your dedicated work area + Once in a lifetime experience through Career development programs to achieve your long-term career goals + Programs to engage with community service and sustainability + Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health + On-site campus amenities include Starbucks, Gym, Emory Clinic, Walmart pharmacy and store, healthy dining options through Sodexo, edible garden and mental health coach + Backup dependent care services offered for 25 days highly subsidized by Delta + Housing Stipend available for students who reside more than 50 miles from work location Delta Air Lines, Inc. is an Equal Employment Opportunity / Affirmative Action employer and provides reasonable accommodation in its application process for qualified individuals with disabilities and disabled veterans. If you are a qualified individual, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings through this site, apply for jobs through Delta’s online system, or at any point in the selection process. To request a reasonable accommodation, please click here Apply tot his job Apply To this Job