Experienced Part-Time Chat Customer Service Agent – Music Industry Expert
Are you a music enthusiast with a passion for helping others? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the blithequark family as a Part-Time Chat Customer Service Agent. As a key member of our team, you will play a vital role in delivering exceptional customer experiences to fans of popular music artists.
About blithequark
blithequark is a full-service virtual Contact Center outsourcing company built FOR The People. Our teams are 100% Native Virtual, working from the comfort of their own homes, and we're committed to providing a flexible, supportive work environment that fosters growth and success. At blithequark, we believe that our employees are our greatest asset, and we're dedicated to creating a culture that values teamwork, innovation, and customer satisfaction.
The Opportunity
As a Part-Time Chat Customer Service Agent, you will be responsible for providing top-notch support to fans of popular music artists, helping them with their questions and concerns via ticketing, purchasing merchandise, password resets, website assistance, and troubleshooting. If you're passionate about music and enjoy helping others, we encourage you to apply for this exciting opportunity.
Responsibilities
As a Part-Time Chat Customer Service Agent, your key responsibilities will include:
- Expressing genuine empathy and concern for customers' issues and addressing them as if they were your own
- Answering, evaluating, and prioritizing requests from customers having questions or experiencing problems with services or products
- Identifying high-risk customer situations and escalating them appropriately without hesitation
- Keeping up with multiple chats at a time
- Accurately documenting all required information and chat details in the ticketing system
- Responding to and resolving open issues in an appropriate timeframe
- Identifying trends related to systems, platforms, and/or customers and escalating them to management
- Multi-tasking using multiple systems
- Skillfully changing from one task to another without loss of efficiency or composure
- Maintaining punctuality and attendance at all scheduled times
- Remaining positive and professional in all customer interactions
- Flexibility to cross-train as requested
Qualifications
To be successful in this role, you will need to possess the following qualifications:
- A LOVE of music! The biggest artists we represent are in Pop and Country
- 3-5 years of call center chat experience required
- Technical experience strongly preferred, with experience in Zendesk being a definite plus
- Ability to type 30 wpm with 90% accuracy or above consistently
- Strong messaging communication skills, active listening abilities
- Ability to work independently and utilize resources to resolve customer issues
- Great understanding of text and chat acronyms
- Excellent grammar, but also knowing when to use the lingo
- Previous work from home experience preferred
- Understanding of contact center support metrics and ability to implement actions for improvement
- High School Diploma or equivalent
Hardware/Software Requirements
To ensure that you have the necessary tools to perform your job duties, you will need to meet the following hardware and software requirements:
- Your own computer
- Processor: Must have more than 4 cores
- Memory: 8GB on Windows 10 or higher / 10 64 bits
- Screen Resolution: 1280x768 or higher, dual monitors required
- USB headset
- NO Chromebooks, iPads, MacBooks, netbooks, or any type of tablet (Must be a laptop or a desktop)
- Up-to-date antivirus software must be installed on the platform and a recent scan completed. (Will be checked prior to allowing login to system)
- Must be hardwired to router
- Firewall must be enabled (Will be checked prior to allowing login to system)
Job Type and Schedule
This is a Part-Time + On-Call remote position, with guaranteed 25 hours per week. May flex up to 40 hours per week based on client's needs and workflow. Shifts vary between 9:00am-6:00pm EST, typically 4-8 hours long.
Pay and Benefits
* $18.00 per hour (1099 contract)
- Work from home
Experience Level and Work Setting
* 3-5 years of experience
- Remote work environment
How to Apply
If you're a motivated, customer-focused individual with a passion for music, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application. [Apply Job!](https://remotejobs.trendingnewsgo.com/register-candidate/) We look forward to welcoming you to the blithequark team! Apply for this job