Experienced Full Stack Customer Service Representative – Inbound & Outbound Call Handling, Remote Work, and Automotive Industry Expertise with blithequark

Join the Team at blithequark: Delivering Exceptional Customer Experiences in the Automotive Industry

blithequark is a leading provider of business solutions and employment opportunities, with a rich history spanning over 50 years. Our rapidly growing call center is expanding, and we are seeking highly motivated, energetic, and customer service-focused individuals to join our Customer Traac (CTI) division. As a Customer Service Representative at blithequark, you will play a crucial role in providing a positive customer experience by managing inbound and outbound programs, while enhancing our high-energy company atmosphere.

About blithequark's Customer Traac (CTI) Division

CTI has helped hundreds of dealerships nationwide improve their performance and profitability by utilizing industry-leading telecommunications technology, while also optimizing appointment scheduling to maximize operational efficiency. Our team excels in providing comprehensive coverage of inbound phone traffic for dealerships across the country. We also offer an array of outbound call campaign services to enhance customer contact opportunities.

Job Summary

As a Customer Service Representative at blithequark, you will be responsible for assisting callers by providing product and service information and resolving technical issues. You will be the voice of our company, and it's essential to be polite and professional when interacting with customers to manage their needs. Our customers always come first at blithequark!

Note: This is NOT a telemarketing position.

Training and Onboarding

We offer a comprehensive two-week mandatory remote training program, which begins on Monday, September 9th, and follows the training schedule of Monday - Friday, 8:00 am - 4:30 pm CST, concluding on September 20th, 2024. Attendance during training is mandatory.

Key Responsibilities:

• Set service appointments for automotive dealerships
• Provide information about automotive services
• Document and update customer records based on interactions
• Develop and maintain a knowledge base of evolving services
• Deliver exceptional customer service to all callers
• Answer incoming calls in a timely manner
• Identify callers' needs for call resolution
• Adhere to company scripts and procedures to ensure consistency
• Provide customers with product and service information
• Accurately process online reservations
• Accurately document call information and interactions
• Maintain knowledge base of evolving products and services
• Identify and escalate issues to supervisors
• Maintain Quality Assurance standards
• Ongoing training for all blithequark client programs and accounts
• Other duties as assigned

Essential Qualifications:

• High school diploma or equivalent
• One year of call center or customer service experience
• Working knowledge of computer soft skills, including computer navigation and typing skills to manage multiple programs, platforms, and systems
• Strong knowledge of customer care processes and techniques
• Ability to identify, understand, and protect confidential information
• Strong verbal, written, and documentation skills
• Ability to cross-train and multitask in multiple programs
• Dependable
• Fluent in English
• 18 years of age or older

Preferred Qualifications:

• Previous experience in the automotive industry
• Familiarity with industry-leading telecommunications technology
• Experience with customer relationship management (CRM) software

Skills and Competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to adapt to changing processes and procedures
• Strong attention to detail and accuracy

Career Growth Opportunities and Learning Benefits:

At blithequark, we are committed to the growth and development of our team members. We offer:

• Ongoing training and coaching
• Career advancement opportunities
• Cross-training and upskilling
• Recognition and rewards for outstanding performance

Work Environment and Company Culture:

At blithequark, we pride ourselves on our high-energy company atmosphere and commitment to our customers. We offer:

• Remote work opportunities
• Flexible scheduling
• Collaborative and dynamic work environment
• Employee events and activities

Compensation, Perks, and Benefits:

We offer a comprehensive benefits package, including:

• Medical insurance
• Dental and vision insurance
• 401(k) retirement plan
• Paid time off
• Life insurance
• Holiday incentive pay
• Employee events and activities
• Work equipment provided
• Advancement opportunities

Ideal Availability:

• Monday - Friday: 9:00 AM to 8:00 PM CST
• Required 8 hours of availability every other Saturday

Conclusion:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role in the automotive industry, we encourage you to apply to join our team at blithequark. As a Customer Service Representative, you will have the opportunity to deliver exceptional customer experiences, develop your skills, and grow your career in a dynamic and supportive environment.

Apply Now and become a part of our team at blithequark!