Experienced Customer Care Representative - REMOTE
Are you a compassionate and dedicated individual looking to make a positive impact in the lives of others? Do you possess excellent communication skills and a passion for delivering world-class customer service? If so, we invite you to join blithequark, a leading provider of connected care solutions, as an Experienced Customer Care Representative - REMOTE.
About blithequark
blithequark has been empowering lives, one call at a time, for over 40 years. As North America's largest independent provider of connected care, we deliver innovative technologies that bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety, leading to enhanced quality of life, earlier interventions, reduced hospitalizations, and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. At blithequark, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. Our headquarters are located in Bala Cynwyd, PA, near the city of Philadelphia. Learn more about our mission and values at www.blithequark.com.
Job Purpose
As an Experienced Customer Care Representative - REMOTE, you will be the face of blithequark to our customer base, providing superior customer service in a compassionate, thorough, quality, efficient, and productive manner. You will respond to phone, mail, electronic, and fax inquiries, requests, compliments, and complaints from blithequark's subscribers and key accounts, as well as internal departments.
Key Responsibilities
* Serve as blithequark's face to our customer base by providing world-class customer service in a compassionate, thorough, quality, efficient, and productive manner.
- Respond to phone, mail, electronic, and fax inquiries, requests, compliments, and complaints from blithequark's subscribers and key accounts and from blithequark's internal departments by taking full ownership of the problem until fully resolved to customer's satisfaction.
- Conduct all activities, ranging from administrative, phone support, and data processing tasks as required, to support the full complement of blithequark's service offerings.
- May provide first-line troubleshooting expertise to blithequark's customers regarding blithequark's equipment.
- May actively sell blithequark services or resell blithequark's service(s) to customers who are canceling service.
- May serve as the resource for Customer Service Support Representatives
- Additional Responsibilities (Monitoring Sites):
+ Provide back-up phone support to the Call Center as requested.
Required Skills
* High School Diploma
- A minimum of 2 years of related experience, preferably in Customer Service
- Multi-tasking and problem-solving skills
- Excellent telephone etiquette
- Demonstrated proficiency in English, clear oral and written communication skills, including appropriate grammar and spelling
- Knowledge of Windows applications, particularly Microsoft Word
- Ability to navigate through a variety of computer applications
- Ability to work in a fast-paced, changing, and challenging environment
- Attention to detail with minimum typing 40 wpm.
- Good team player
- Ability to work independently
Preferred Skills
* Level II Certified as a blithequark Monitoring Service monitor is a plus, but not required
- Bilingual is a plus.
Schedule Requirements
* Monday through Friday 12 pm to 8:30 pm (Eastern Time)
- Saturday as needed from 10 am to 4:30 pm (Eastern Time)
Benefits
* Ongoing training and career development
- Medical, dental, life, and disability insurance plans that can be tailored to your specific needs and the needs of your family.
- Paid Holidays
- Paid Time Off
- 401K with company match
Why Join blithequark?
* Be part of an organization that makes a positive difference in the lives of those we serve
- Enjoy a dynamic and supportive work environment
- Take advantage of ongoing training and career development opportunities
- Receive competitive compensation and benefits package
- Work from the comfort of your own home as a remote employee
How to Apply
If you are a dedicated, compassionate, and customer-focused individual looking to make a difference in the lives of others, we invite you to apply for the Experienced Customer Care Representative - REMOTE position at blithequark. Please submit your application through our website at www.blithequark.com/careers.
Equal Opportunity Employer
blithequark is an Equal Opportunity Employer and participates in the E-Verify program in our hiring practices to achieve a lawful workforce. We are a drug-free workplace and welcome applications from diverse candidates. Apply for this job