Experienced Bilingual Customer Service Representative - Mandarin/Cantonese (Remote in New York, NY)

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others? Do you possess a strong proficiency in Mandarin and/or Cantonese, as well as excellent communication and organizational skills? If so, we invite you to join the team at blithequark as a Bilingual Customer Service Representative! At blithequark, we are committed to providing top-notch customer care to millions of New Yorkers who rely on our services to navigate complex healthcare plans. As a valued member of our team, you will play a vital role in ensuring that every interaction with our clients and customers is thoughtful, open, transparent, and done with integrity. Our comprehensive training program will equip you with the knowledge and skills necessary to excel in this role and make a lasting difference in the lives of those we serve.

About blithequark

blithequark is a leading provider of customer service solutions, dedicated to delivering exceptional experiences that exceed our clients' expectations. Our team of passionate and dedicated professionals is committed to making a positive impact in the lives of others, and we are seeking like-minded individuals to join our ranks.

The Role

As a Bilingual Customer Service Representative at blithequark, you will be responsible for providing exceptional customer care to our clients and customers via phone, email, and chat. You will work closely with our team to resolve complex issues, answer questions, and provide guidance on healthcare plans and benefits. Your strong communication and interpersonal skills will enable you to build rapport with our clients and customers, ensuring that every interaction is positive and productive.

Key Responsibilities

* Respond to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.

• Perform co-browse interactions with consumers seeking assistance with the application process via the NYSOH, as necessary.
• Process new applications for health care coverage via the telephone, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans.
• Meet Quality Assurance (QA) and other key performance metrics.
• Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds.
• Must be able to remain in a stationary position for an extended period of time.
• Responsible for adhering to established safety standards.

Minimum Skills and Requirements

* Must be able to speak and read in Mandarin and/or Cantonese and English.

• Strong data entry and telephone skills.
• Excellent organizational, interpersonal, written, and verbal communication skills.
• Ability to perform comfortably in a fast-paced work environment.
• Ability to successfully execute many complex tasks simultaneously.
• Ability to work as a team member, as well as independently.
• Previous experience with computers, phone systems, and headsets preferred.
• Previous experience in customer service preferred.

Preferred Qualifications

* Previous experience working in a call center or customer service environment.

• Strong knowledge of healthcare plans and benefits.
• Experience with data entry and computer software.
• Ability to work in a remote environment.

What We Offer

* Competitive hourly rate: $21.50 - $22.50 per hour (trilingual base rate: $22.50)

• Comprehensive benefits package, including medical, dental, vision, flexible spending accounts, and 401(k) plan
• Paid accrued time off and paid holidays
• A variety of shifts available
• A supportive environment with peers who share your passion for improving people's lives
• No cold calling, sales, or collection calls

Work Environment and Culture

At blithequark, we value diversity, equity, and inclusion. We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees. Our team is passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of others. We believe in empowering our employees to grow and develop in their careers, and we offer a range of training and development opportunities to support their success.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that is inclusive, respectful, and supportive of all employees. Apply for this job