Experienced Customer Service Representative – Delivering Exceptional Support to Students and Professionals

At blithequark, culture is a vital component of our collective success, and we live our values every day: Love, Joy, Boldness, Teamwork, and Curiosity. These values guide our interactions with each other, our customers, and the community as a whole. Our commitment to fostering a culture of care and empathy is reflected in the way we support our students and professionals in achieving their learning goals.

About blithequark

blithequark has a rich and storied history, dating back to the early days of online professional education. We were one of the pioneers in introducing web-based professional education courses in 2001. Today, our family of brands are the leading online professional education platforms in their respective end-markets. We proudly serve over 1 million customers annually and employ more than 1,000 mission-aligned professionals who share our passion for delivering exceptional learning experiences.

Position Overview

As an Experienced Customer Service Representative at blithequark, you will play a critical role in assisting and supporting our students and professionals throughout their learning journey. This team-oriented, student-facing role requires a high level of interpersonal, professional communication, and problem-solving skills. You will be expected to adhere to our policies and processes while functioning as a role model for our values and fostering a culture of care consistent with our mission, vision, and purpose.

Key Responsibilities

* Handle all incoming service-related inquiries via phone and digital communication channels (i.e., email, live chat, Google reviews, etc.)

• Follow up with students promptly and as necessary to ensure their needs are met
• Adhere to established departmental metrics by level to ensure exceptional customer service
• Handle customer escalations and/or difficult conversations by utilizing active listening and de-escalation strategies
• Troubleshoot general customer support technical questions to provide timely and effective solutions
• Document all interactions in our CRM system in accordance with established criteria and SLAs
• Collaborate with other departments and functional areas to deliver an optimal student experience
• Acquire and maintain a basic understanding of blithequark products and systems necessary for effective job performance
• Demonstrate empathy, patience, and understanding with customers as well as teammates
• Assist with projects, initiatives, and other duties as assigned

What You'll Need to Succeed

* 1+ years of customer service or related experience preferred

• Bilingual communication skills (English and Spanish speaking, reading, and writing) required
• Ability to work a variety of office hours, including occasional evenings and some weekends
• High level of interpersonal, professional communication, and problem-solving skills
• Ability to work independently as well as function as part of a high-performing team
• PC skills in Microsoft Office, Internet applications, and database software
• Strong verbal communication and writing skills
• Must be comfortable with change and able to shift focus quickly
• Ability to operate in a fast-paced and ambiguous environment with an ability to multi-task when needed
• Must be reliable and punctual
• Must be able to consistently lift 40+ pounds
• H.S. diploma required, some or completed college preferred, and/or equivalent work experience

Why Join blithequark?

* We welcome applicants from all backgrounds and experiences, and we understand that not every candidate will meet every requirement listed in the job description. We are committed to building a diverse and inclusive workplace, and we believe that diversity of perspectives and experiences is essential to our success.

• We offer a dynamic and supportive work environment that fosters growth and development.
• Our team is passionate about delivering exceptional learning experiences, and we are committed to making a positive impact in the lives of our students and professionals.
• We offer competitive compensation and benefits packages, as well as opportunities for career growth and professional development.

Equal Opportunity Employer

blithequark is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, or any other status protected under federal, state, or local law.

How to Apply

If you are excited about the role and believe you have the skills and experience to contribute to our team, we encourage you to apply today! Please visit our website to submit your application. Apply Now! Apply for this job