Experienced Remote Customer Service Associate - Benefits Administration Services

Join Our Team: Deliver Exceptional Customer Experiences in Benefits Administration

At Workwarp, we're dedicated to providing top-notch benefits administration services to our valued customers. We're seeking a passionate and empathetic Remote Customer Service Associate to join our team! As the initial point of contact for inquiries from potential and existing members, you'll play a vital role in delivering comprehensive resolutions and building lasting relationships.

About This Role

As a Remote Customer Service Associate, you'll provide one-to-one inbound telephone contact with applicants, beneficiaries, and enrollees, addressing their concerns and questions regarding pensions and other financial benefits. You'll accurately document enrollment requests, status changes, complaints, and grievances, and maintain technical and program policy proficiency within client rules/guidelines.

Key Responsibilities:

• Provide exceptional customer service via inbound telephone calls, ensuring prompt and accurate resolution of inquiries and concerns
• Document enrollment requests, status changes, complaints, and grievances in a web-based computer system
• Maintain technical and program policy proficiency within client rules/guidelines and related program policies
• Provide clear, complete, accurate, and objective information based on a full understanding of program requirements
• Establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Problem-solve through analysis and ongoing feedback to achieve results
• Work with people of diverse backgrounds, demonstrating empathy and commitment to delivering exceptional customer experiences

Benefits of Working with Us:

• Competitive Salary: $16.00 per hour pay rate after training (bi-weekly pay)
• Paid Training: $15.00 per hour with equipment provided, Monday-Friday, 8:00 am-5:00 pm, 12 weeks
• Full-time Schedule: 40 hours per week, with flexibility to work an 8-hour shift between 8am-10pm EST, Monday-Friday
• Career Growth Opportunities: Professional development and growth opportunities in a dynamic and supportive environment
• Full Benefits Package: Comprehensive benefits, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, and a retirement savings plan

Requirements:

• Education: High School Diploma/GED
• Age: Must be 18 years of age
• Background Check: Ability to successfully pass a criminal background check
• Experience: Previous customer service and/or call center experience; experience working with healthcare and employer benefits is highly preferred
• Technical Skills: Proficiency with MS Office and keyboarding
• Interpersonal Skills: Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• Problem-Solving: Ability to problem-solve through analysis and ongoing feedback

What We Offer:

At Workwarp, we're committed to creating a work environment that's engaging, supportive, and inclusive. As a Remote Customer Service Associate, you'll enjoy:

• Flexibility: Work from the comfort of your own home, with flexible scheduling to accommodate your needs
• Autonomy: Work independently, with the freedom to manage your own schedule and workflow
• Growth Opportunities: Professional development and growth opportunities in a dynamic and supportive environment
• Recognition: Opportunities for recognition and rewards for outstanding performance

Our Culture:

At Workwarp, we value:

• Diversity: We celebrate diversity and promote inclusivity in all aspects of our business
• Empathy: We're committed to delivering exceptional customer experiences, with empathy and understanding
• Excellence: We strive for excellence in everything we do, with a focus on quality and continuous improvement
• Teamwork: We work collaboratively as a team, supporting and empowering each other to achieve our goals

States Not Applicable for this Position:

• AK, CA, HI, MA, IL, MT, NY
• Metro Areas: MN- Minneapolis, IL, NY - NYC
• OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met

Pay Transparency:

Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.

Are You the One We're Looking For?

If you're passionate about delivering exceptional customer experiences, and you're looking for a challenging and rewarding role, we want to hear from you! Apply now to join our team as a Remote Customer Service Associate and start building a fulfilling career with Workwarp.