Experienced Patient Access Representative – Contact Center Test Scheduling – Remote Work Opportunity with Comprehensive Training and Career Growth
Introduction to Mercy and Our Mission
At Mercy, we are dedicated to bringing to life a healing ministry through our compassionate care and exceptional service. Our mission is clear, and we strive to make a positive impact in the lives of our patients and the communities we serve. We believe in careers that match the unique gifts of unique individuals, and we are committed to providing a supportive and collaborative work environment that fosters growth and development. If you are passionate about helping others and making a difference, we invite you to join our team as a Patient Access Representative in our Contact Center Test Scheduling department.
Job Overview and Responsibilities
As a Patient Access Representative, you will be the first point of contact for our patients, and it is essential that you represent Mercy with the highest standard of customer service, compassion, and professionalism. Your primary responsibilities will include scheduling, registration, and financial clearance, as well as ensuring that accurate patient data is obtained and populated into the patient record. You will be responsible for maintaining knowledge and competence with insurance carriers, Medicare guidelines, and federal, state, and accreditation agencies.
- Schedule appointments and procedures for patients in a timely and efficient manner
- Register patients and obtain necessary demographic and insurance information
- Perform financial clearance and pre-visit collection activities
- Maintain accurate and up-to-date patient records and data
- Provide exceptional customer service and respond to patient inquiries and concerns
- Collaborate with physicians, clinical and non-clinical hospital staff, and insurance companies to ensure seamless communication and coordination of care
Qualifications and Requirements
To be successful in this role, you will need to possess a combination of skills, experience, and personal qualities that align with our mission and values. The following qualifications are preferred:
- 1-3 years of clerical experience, preferably in a healthcare or customer service environment
- Experience with medical terminology and insurance plans
- High School Diploma or equivalent required; some college education is helpful
- Excellent communication and interpersonal skills, with the ability to establish and maintain positive working relationships with patients, physicians, and staff
- Strong organizational skills, attention to detail, and ability to work under stress and meet deadlines
- Knowledge of various computer systems and ability to use a 10-key calculator and computer keyboard
What We Offer
In return for your skills, experience, and dedication, we offer a comprehensive benefits package that includes:
- Day-one comprehensive health, vision, and dental coverage
- PTO and tuition reimbursement
- Employer-matched retirement funds
- Opportunities for career growth and professional development
- A supportive and collaborative work environment
- A $500 sign-on bonus and the opportunity to work from home after the training period
Career Growth and Development Opportunities
At Mercy, we are committed to helping our employees grow and develop in their careers. As a Patient Access Representative, you will have opportunities to:
- Develop your skills and knowledge in areas such as customer service, medical terminology, and insurance plans
- Advance to leadership roles or specialized positions within the Contact Center or other departments
- Participate in training and development programs to enhance your skills and knowledge
- Contribute to process improvements and quality initiatives to enhance the patient experience
Work Environment and Company Culture
Our Contact Center is a fast-paced and dynamic environment that requires a high level of energy, enthusiasm, and dedication. As a Patient Access Representative, you will be part of a team that is committed to providing exceptional customer service and making a positive impact in the lives of our patients. Our company culture is built on the values of compassion, professionalism, and collaboration, and we strive to create a work environment that is supportive, inclusive, and respectful of all employees.
Compensation and Benefits
We offer a competitive salary and comprehensive benefits package to our employees. The expected salary for this position will be discussed during the interview process. In addition to our benefits package, we also offer a $500 sign-on bonus and the opportunity to work from home after the training period.
Conclusion and Call to Action
If you are passionate about helping others, making a difference, and advancing your career in a dynamic and supportive environment, we invite you to apply for the Patient Access Representative position in our Contact Center Test Scheduling department. Please click on the apply now button to submit your application, and we will be in touch soon to discuss the next steps in the process. Thank you for considering a career with Mercy, and we look forward to welcoming you to our team!