Manager Customer Experience Journey Strategist – Enhancing Customer Journeys at blithequark
Are you a growth-oriented professional with a passion for creating exceptional customer experiences? Do you thrive in a dynamic environment where innovation and creativity are encouraged? If so, we invite you to join blithequark's Customer Experience Team as a Manager Customer Experience Journey Strategist. In this role, you will play a critical part in shaping the customer experience for blithequark's Business Markets and Global Enterprise and Public Sector customers.
About blithequark
blithequark is a leading provider of technology and communications services, transforming the way we connect around the world. Our human network reaches across the globe, working behind the scenes to anticipate, lead, and believe that listening is where learning begins. We come together in crisis and in celebration, lifting up our communities and striving to make an impact to move the world forward. If you're fueled by purpose and powered by persistence, explore a career with us. Here, you'll discover the rigor it takes to make a difference and the fulfillment that comes with living the #NetworkLife.
What You'll Be Doing
As a Manager Customer Experience Journey Strategist, you will lead communication strategies to manage the end-to-end CX for Business Markets and Global Enterprise and Public Sector, acting as a central point of contact for building and refining orchestration journeys for transactional and non-marketing communications. Your responsibilities will include:
- Owning a multitude of transactional comms templates to audit for completeness, accuracy, and brand compliance
- Building connected customer journeys and providing recommendations for improvements to deliver positive results for NPS and drive growth/loyalty priorities for business customers
- Working closely with the database marketing team, and business stakeholders in CX/Product/Digital Ops/Sales and IT to implement plans for journey improvements and enhanced capabilities
- Driving transformation by leading design and flow improvements, incorporating customer data and business insights for a superior customer experience
- Possessing understanding of direct marketing best practices across key tactics (email, direct mail, SMS, digital banners and campaigns) to influence communication journeys from purchases, legal and compliance events
- Working across cross-functional teams in leading design thinking and brainstorming exercises to influence the overall CX comms blueprint and touchpoint strategy
Where You'll Be Working
In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager. You'll be part of a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
What We're Looking For
To be successful in this role, you'll need:
- A Bachelor's degree or four or more years of work experience
- Six or more years of relevant work experience
- Experience in marketing and/or digital marketing to business customers
- Experience in executing on marketing communications including Email, SMS and/or Push Notifications
- Program delivery and execution experience
Even better if you have one or more of the following:
- AEM (Adobe Experience Manager) experience
- Agency experience
- Digital Marketing/Customer experience certification
- Working knowledge of Adobe, Marketo, Pega tools
Why Join blithequark?
We're proud to be an equal opportunity employer, celebrating our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At blithequark, we know that diversity makes us stronger. We're committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Our benefits are designed to help you move forward in your career, and in areas of your life outside of blithequark. From health and wellness benefits, short term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package.
Compensation and Benefits
The compensation range for this position is between $94,000.00 and $175,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive-based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.
How to Apply
If you're a growth-oriented professional with a passion for creating exceptional customer experiences, we encourage you to apply even if you don't meet every "even better" qualification listed above. Click the link below to apply: Apply Job! For more such jobs, please click here!
Join the blithequark Team
At blithequark, we're committed to making a difference in the lives of our customers and employees. If you're fueled by purpose and powered by persistence, explore a career with us. We look forward to hearing from you! Apply for this job