Remote Customer Service Representative – (Work ...

Sofa is excited to announce that we are hiring Remote Customer Service Representatives to join our team, based in Durham, NC or other remote locations within the U.S. If you're passionate about helping customers, solving problems, and working from home, this is an excellent opportunity for you. Join us and work from the comfort of your own home while delivering exceptional service to our clients across various communication channels. Key Responsibilities: - Respond to customer inquiries and provide high-quality support via phone, email, and live chat. - Troubleshoot customer issues and offer effective solutions in a timely manner. - Keep accurate records of customer interactions in our CRM system. - Collaborate with team members and management to improve the customer experience. - Stay up to date on product knowledge and company policies. Qualifications: - Must reside in Durham, NC, or elsewhere in the U.S. - Strong verbal and written communication skills. - Ability to manage multiple tasks at once and adapt to changing priorities. - Proficiency with basic computer systems and technology. - Previous customer service experience is a plus, but not required. Benefits: - Competitive hourly pay ranging from $18 to $24 per hour. - Work from home with flexible hours (both part-time and full-time). - Paid training and ongoing support. - Health, wellness, and career development opportunities. How to Apply: Visit Sofa Careers on our website, search for Remote Customer Service Representative, select Durham, NC as your preferred location, and fill out the application form to apply.