Experienced Customer Service Representative / General Call Center Specialist – Remote Opportunity with Hart Medical Equipment

About Hart Medical Equipment

At Hart Medical Equipment, we pride ourselves on being a leading provider of medical equipment and services to patients and healthcare professionals across the country. Our mission is to deliver exceptional customer experiences, foster a culture of innovation, and make a positive impact on the lives of those we serve. As a remote Customer Service Representative, you will be the first point of contact for our customers, providing timely and compassionate support to ensure their needs are met.

Job Summary

We are seeking an experienced and customer-focused individual to join our team as a Customer Service Representative / General Call Center Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, handling customer inquiries, resolving issues, and promoting our products and services. If you are a motivated and empathetic individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity.

Essential Duties and Responsibilities

As a Customer Service Representative / General Call Center Specialist, you will be responsible for:

• Providing exceptional service to internal and external customers, responding to their inquiries, and resolving their issues in a timely and professional manner.
• Maintaining a positive, empathetic, and professional attitude toward customers at all times, even in challenging situations.
• Receiving requests from multiple sources (phone, fax, e-Commerce, in-person) and completing necessary processes for equipment services.
• Coordinating home equipment service requests with Dispatch for prompt delivery.
• Engaging in active listening with customers, confirming or clarifying information, and diffusing angry customers as needed.
• Providing customers with product and service information, including Medicare, Medicaid, and third-party payor sources.
• Verifying medical necessity, insurance coverage, and physician orders for all insurance-assigned services.
• Following policy and work instructions to ensure the Billing Department has the correct paperwork to complete insurance.
• Understanding and striving to meet or exceed department metrics while providing excellent customer service.
• Making sales or recommendations for products or services that may complement client needs, as applicable.
• Performing other duties as assigned by management.

Qualifications

To perform this job successfully, an individual must be professional, proactive, and positive with internal and external customers and coworkers. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Education and/or Experience: High school diploma or general education degree (GED) required. 6 months of relevant customer service experience preferred.
• Skills & Abilities:

+ Excellent interpersonal, written, and oral communication skills. + Customer service orientation. + Attention to detail. + Good data entry skills. + Proficiency with computers, with strong typing skills. + Ability to work in a fast-paced environment.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, talk, and hear.
• Call Center/PAP/Supply departments require frequent seating behind a computer with frequent typing.
• The employee is occasionally required to stand and walk.
• The employee must occasionally lift and/or move up to 25 lbs., 50 lbs. for retail.
• Specific vision abilities required by this job include close vision.

Work Environment and Company Culture

As a remote Customer Service Representative / General Call Center Specialist, you will have the flexibility to work from the comfort of your own home. Our company culture values innovation, collaboration, and customer satisfaction. We offer a dynamic and supportive work environment, with opportunities for growth and development.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package, including:

• Competitive hourly rate
• Comprehensive benefits package
• Paid time off and holidays
• Opportunities for professional growth and development
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering outstanding customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Opportunity Employer

Hart Medical Equipment is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, citizenship, age, disability, genetic information, height, weight, marital or veteran status, or any other protected status in accordance with the requirements of applicable federal, state, and local laws. We also provide reasonable accommodation for individuals with disabilities in accordance with applicable law. Apply for this job