Senior Solutions Architect (Pre-Sales)

Job Description

Who we're looking for

Our Solution Architects work in Professional Services sales, and are part of the Zendesk Professional Services team.

The Zendesk Professional Services team crafts solutions around every customer's unique business, needs and goals.

Solution Architects are responsible for scoping, estimating, planning and positioning services offerings, for new and existing Zendesk customers.

What you'll be doing

• Support the software sales across all segments (Enterprise, Commercial, SMB) and territories of the EMEA region (with a potential focus in UK & Ireland).

• Work collaboratively with Account Executives, Solution Consultants, Customer Success, Professional Services Delivery and other Zendesk teams.

• Gather requirements, create solutions, estimate efforts, build quotes, design project plans, draft statements of work.

• Manage the professional services offerings, from deal inception through to offering presentation, commercial negotiation and signature.

• Accountable for regional services bookings targets, as well as professional services enablement of territory sales and pre-sales teams.

• Responsible for selling both NRR (Non-Recurring Revenue) and ARR (Annual Recurring Revenue) services.

What you bring to the role

Basic Qualifications:

• 4+ years of experience in software sales, pre-sales, implementation or technical support.

• Proficient English speaker (French or German are a plus).

• High-energy, enthusiasm, positivity. “Can-do” and “Go-getter” attitude.

• Excellent interpersonal, communication, persuasion, and presentation skills.

• Hunger for candid feedback, continuous learning and self-improvement.

• Passion for problem solving and taking ownership of challenges.

• Bachelor’s or Graduate degree.

Preferred Qualifications:

• Good understanding of customer relationship, engagement or experience management software (e.g. Zendesk, Freshdesk, Hubspot, Intercom, ServiceNow, Talkdesk, Salesforce, Oracle, Genesys).

• Experience or knowledge of technical development and integration patterns or interfaces (e.g. REST API, JSON, HTML).

Where We Work

Hybrid:

In this role, you’ll work some days remotely with the support of a dynamic and caring team, and some days from the closest office. When working remotely, we’ll provide you with the digital tools and experiences to be together – even when we’re apart. Being digital first doesn’t mean we’re digital only. You’ll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces. We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.

Originally posted on Himalayas