Remote Chat Support Specialist - Full-Time Opportunity with Competitive Salary and Benefits

Join Our Team: Revolutionizing Vision Care with Exceptional Customer Service

At SeekWell, the parent company of 1-800 Contacts, Luna, and Hello Eyes, we're on a mission to simplify the process of getting the vision care people need. With a legacy of innovation and customer-centricity, we're expanding our team and inviting talented individuals to join us as a Homeoffice Chat Support Specialist. This role is a fantastic opportunity to be part of a dynamic, award-winning culture that prioritizes employee growth and customer satisfaction.

About Us

SeekWell is a leading player in the vision care industry, driven by a commitment to making a positive impact on people's lives. Our companies have been at the forefront of innovation, pushing boundaries to provide exceptional customer experiences. As a KKR-owned company, we have the resources and expertise to continue developing pioneering products and services that delight consumers and professionals alike.

Why You'll Love This Job

As a Chat Support Specialist, you'll be an integral part of our customer service team, providing top-notch support to our customers via live chat. You'll have the opportunity to work in a fast-paced, dynamic environment where no two conversations are the same. Our team is known for going above and beyond to WOW our customers, and we're looking for talented individuals to join our ranks.

Key Responsibilities

• Answer 2-3 incoming chats using LiveEngage (LivePerson) platform, providing timely and effective support to customers
• Consult customers on enhancing the value of their contact lens purchase, identifying opportunities to upsell or cross-sell relevant products
• Proactively communicate and engage with your manager and team members to ensure success in a virtual work environment
• Provide exceptional customer service, resolving problems and creating a positive customer experience
• Maintain high performance metrics, including revenue per call, quality, availability, and dependability
• Embody our company values: Big Hearted, Unconventional, Tenacious, and Better Together

What You'll Need

Essential Qualifications

• High school diploma or equivalent experience
• 2-3 years minimum customer service experience, preferably in a chat or call center environment
• Great typing skills (at least 40 words per minute) and technical proficiency
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven, and solution-oriented mentality
• Ability to show up to work on time and work your scheduled shift

Preferred Qualifications

• Previous experience in a vision care or healthcare-related industry
• Familiarity with LiveEngage (LivePerson) or similar chat platforms
• Excellent communication and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing priorities

What We Offer

Competitive Compensation and Benefits

• Starting base pay: $15.00 per hour + bonus potential of up to $6/hr
• Monthly performance bonuses for those who qualify
• Amazing medical, dental, and vision coverage
• 401(k) match
• Free eye exams for your immediate family and dependents
• Deep discounts on contact lenses, glasses lenses, and glasses frames
• Tuition reimbursement for eligible courses

Career Growth and Development

• Ownership of your development with support from leaders dedicated to fostering growth
• Bi-annual performance reviews to help you stay on track and achieve your goals
• Opportunities for advancement within the company

Work Environment and Culture

We're committed to creating a safe, respectful, and inclusive work environment that values diversity and promotes equality. As a remote worker, you'll have the flexibility to work from home while still being part of a dynamic team. Our company culture is built on the principles of being Big Hearted, Unconventional, Tenacious, and Better Together.

Ready to Join Us?

If you're a motivated and customer-focused individual looking for a new challenge, we want to hear from you! Our simple application process makes it easy to get started. Click apply now, and we'll be in touch soon to discuss this exciting opportunity further.

Approved remote working locations (permanent residence): Arizona, Florida, Idaho, Nevada, North Carolina, Texas, Utah, Virginia

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.