Experienced Full Time Remote Associate Customer Care Coordinator – Medicare, Health Plan Customer Service and Support Specialist

Introduction to Providence Health Plan

Providence Health Plan is a leading healthcare organization dedicated to providing exceptional service to its customers. As a key player in the healthcare industry, we are committed to delivering outstanding support to our members, providers, and internal departments. Our mission is to care for everyone, especially the most vulnerable in our communities, and we are seeking a highly skilled and compassionate Associate Customer Care Coordinator to join our team.

Job Overview

We are looking for an experienced and dedicated Associate Customer Care Coordinator to provide top-notch service to our Medicare customers. As a member of our service team, you will be responsible for handling a high volume of customer inquiries, resolving issues, and providing detailed benefit quotes and eligibility information. If you have a passion for delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities

• Serve as the first line of communication with customers, including existing and potential members, providers, internal departments, and employers
• Provide detailed benefit quotes and review eligibility and premium information on a broad portfolio of products
• Assist members in selecting medical homes and primary care physicians
• Educate members and providers on the appropriate use of health plan and clinic services
• Research and respond to claims and authorization inquiries
• Maintain knowledge of complex custom networks and resolve customer issues and concerns
• Possess a calm demeanor and ability to remain focused, professional, and utilize training to direct callers in crisis

Requirements and Qualifications

To be successful in this role, you will need to have:

• 2 years of experience working in a high-pressure customer-facing service environment with a proven track record of learning and applying complex concepts
• Experience in healthcare, preferably in a high-volume call center, claims, medical billing, insurance verification, or benefits advocacy
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse customers and stakeholders
• Strong problem-solving and analytical skills, with the ability to resolve complex customer issues and concerns
• Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities

Preferred Qualifications

• Experience working in an office setting, preferably in a healthcare environment
• Call center customer service experience, with a strong understanding of customer service principles and practices
• Bilingual skills, with fluency in both Spanish and English
• Experience working with Medicare customers and products

What We Offer

At Providence Health Plan, we are committed to supporting the well-being and career development of our employees. We offer a comprehensive benefits package, including:

• Competitive salary and bonus opportunities
• Retirement 401(k) Savings Plan with employer matching
• Health care benefits, including medical, dental, and vision coverage
• Life insurance and disability insurance
• Time off benefits, including paid parental leave, vacations, and holidays
• Voluntary benefits and well-being resources

Career Growth and Development

We are committed to supporting the career growth and development of our employees. As an Associate Customer Care Coordinator, you will have access to:

• Comprehensive training and onboarding program
• Ongoing coaching and mentoring
• Opportunities for professional development and advancement
• Cross-training and rotation opportunities

Work Environment and Company Culture

At Providence Health Plan, we are proud of our inclusive and supportive work environment. We value diversity and believe that it makes us stronger. Our company culture is built on our promise of "Know me, care for me, ease my way," and we are committed to creating a workplace where everyone feels valued, respected, and supported.

How to Apply

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to be considered for this role.

Conclusion

Join our team of dedicated and compassionate customer care coordinators and make a difference in the lives of our Medicare customers. As an Associate Customer Care Coordinator, you will have the opportunity to work in a fast-paced and dynamic environment, develop your skills and knowledge, and advance your career. Apply today and take the first step towards a rewarding and challenging career with Providence Health Plan.