Trust & Safety Representative

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves analyzing and reviewing user profiles, audio, videos, and text-based content while investigating, escalating, and resolving issues reported by users or flagged by the system.

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work
• Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Qualifications

• Dutch level C1 or above
• English level B2 or above
• Strong coping, emotional resilience, and stress-management skills
• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
• Strong attention to detail
• Comfort synthesizing and analyzing information from multiple streams
• Strong critical thinking and decision-making skills
• Deep familiarity and passion for the internet, internet platforms, and internet culture
• High affinity and cultural awareness of political and social situations regarding the relevant market and region that will be supported
• Ability to work well individually and as part of a team
• Ability to work differing rotations/shifts and non-standard work hours
• Flexibility in meeting changing business needs in a fast-paced environment
• Commitment to quality, efficiency, and effectiveness
• Previous business process outsourcing, customer service, or content moderation experience is a plus
• Valid Work Permit; Completed Compulsory Education (Minimum required); Having over 18 years of age; Availability to work in rotative shifts, on weekends and holidays

Benefits

• Integration in a solid and prestigious multinational company, leader in its sector
• Possibility of joining a dynamic team with a high potential, contractual conditions matching your proven experience and career development opportunities